Position: Customer Care Quality Lead
Date posted: 2024-03-26
Industry: other
Employment type: Full Time
Experience: 2 year
Qualification: Bachelor’s Degree holder
Salary: AED 5000 to 10000
Location: Dubai, United Arab Emirates
Company: Home Centre Landmark Group
Description:
Hiring Customer Care Quality Lead (Arabic Speaking)
Work Location – Marina, Dubai, UAE
Contract: Permanent Contract
Requirement:
- Previous experience in a call center environment as a Quality Lead for a minimum of two years, with a focus on quality assurance and monitoring.
- Knowledge of quality assurance processes, metrics, and best practices in customer service.
- Strong communication skills are required to provide feedback, coaching, and training to call center agents and management.
- Experience with quality monitoring tools and systems to evaluate call quality and adherence to standards.
- Work effectively with call center teams, supervisors, and managers to implement quality initiatives and drive performance.
- Develop and deliver training programs to enhance agent skills and improve overall quality performance.
- Maintain a customer-centric approach, ensuring that quality efforts align with enhancing customer satisfaction and loyalty.
- Proficient in using Excel and PowerPoint.
With the Subject “Customer Care Quality Lead